Shipping
Your products will be shipped out from our warehouse in Lisbon, Portugal. Depending on where you are, the delivery time of your products may vary:
Portugal: 4-6 working days
EU: 7-10 working days
Rest of the World: 10-20 working days
You may also be eligible to our free standard shipping policy if you have met the required minimum purchase amount one order per time, not combined.
You are responsible for any customs clearance and fee when the product/s reach your country.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original conditions is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@buyacalapez.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@buyacalapez.com and send your item to:
MPPC – Arte Edição e Projecto LDA. Rua da Senhora da Glória
64
Lisboa 1170-353
Portugal
Shipping
To return your product, you should mail your product to:
MPPC – Arte Edição e Projecto LDA. Rua da Senhora da Glória
64
Lisboa 1170-353
Portugal
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
